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Shipping policy

ORDER PROCESSING

We process and prepare all orders for dispatch within 1 to 2 business days (Monday - Friday, excluding holidays). Orders placed on weekends or holidays will be processed on the next business day.

Once your parcel has been collected by the courier, you will receive a shipping confirmation email containing your Tracking Number.

IN-STORE PICKUP (CLICK & COLLECT)

We offer free in-store pickup at our flagship store in Zagreb.

  • Location: A'MARIE, Gundulićeva 19, 10000 Zagreb.

  • Cost: Free.

  • Process: Select "Pick up" at checkout. Please wait for the email notification stating that your order is "Ready for pickup" before coming to the store.

SHIPPING RATES & TRANSIT TIMES

We ship via GLS (for Croatia) and Eurosender network (for International shipments).

1. Croatia

  • Shipping Cost: 7.50 EUR

  • FREE SHIPPING on orders over 189.00 EUR.

  • Delivery Time: 2 to 5 business days (delivery to islands may take longer depending on ferry schedules).

2. European Union (EU)

  • Shipping Cost: 15.00 EUR

  • FREE SHIPPING on orders over 249.00 EUR.

  • Delivery Time: 5 to 10 business days.

3. Non-EU Countries (Bosnia & Herzegovina, Serbia, Montenegro, Rest of World)

  • Shipping Cost: 15.00 EUR

  • Shipping is charged on all orders (No free shipping threshold).

  • Delivery Time: 7 to 15 business days.

INTERNATIONAL DUTIES & TAXES

For orders shipped to countries outside the European Union (including BiH, Serbia, Montenegro, UK, USA, etc.), shipments may be subject to import duties and taxes, which are levied once the package reaches the destination country.

Any additional charges for customs clearance must be borne by the recipient (customer). A’MARIE has no control over these charges and cannot predict what they may be. Please contact your local customs office for further information before placing an order.

DELIVERY ISSUES

If you have not received your order within the expected timeframe or if the package arrived damaged, please contact us immediately at [email protected] so we can resolve the issue with the courier.