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Refund policy

1. GENERAL POLICY

A’MARIE accepts returns of products purchased on amarieofficial.com within 14 days from the date of receipt of your order.

All products must be returned with the invoice, all original labels attached, unused, unwashed, unworn, and unaltered.

Exceptions:

  • Products that have been custom-made or altered specifically for you cannot be returned.


2. HOW TO RETURN

If you wish to return an item for a refund:

  1. Request a return: Click "Request a return" in the footer, or go to account.amarieofficial.com/orders. Sign in with the email address you used for your order. Open the order, click "Request return", then select the items and a reason.
  2. Wait for approval: We'll email you return instructions once your request is approved. Please don't send the package before then.
  3. Send it back: Pack the item securely, put a note with your order number inside, and send it within 14 days of your request. You can ship it at your own expense or bring it to our flagship store.

Return Address:

AMARIE DIZAJN D.O.O. ZA USLUGE

Gundulićeva 19

10000 Zagreb

Croatia

3. REFUNDS

We will issue a refund only after the product has been returned to us and checked for quality. The refund will be made within 14 days of receiving the return, using the same payment method you used for the original transaction (CorvusPay refund to your card).

4. EXCHANGES

We do not offer direct exchanges of products. If you wish to purchase a different item or a different color, please return your original item for a refund and place a new order on our webshop.

Exception: If you only need to exchange the item for a different size of the same model, please contact us at [email protected] to check availability and reserve the size before sending your return.

5. DAMAGED OR DEFECTIVE ITEMS (COMPLAINTS) 

All our products undergo strict quality control. However, if you receive an item that is damaged, defective, or has a material fault (e.g., fabric or stitching error), you have the right to file a complaint in accordance with statutory regulations.

Timeframe: We are liable for material defects that manifest within 2 years of purchase.

Procedure: Please contact us at [email protected] with a description of the issue and, if possible, a photo of the defect.

Resolution: In the case of a justified complaint, we will offer a repair (if possible), an exchange for a new item, or a full refund.

Costs: If the complaint is justified (manufacturing defect or damage during transport), A’MARIE covers all shipping costs for replacing or returning the item.

6. COSTS

The direct costs of returning the product are borne by the user (buyer). A’MARIE does not cover the shipping cost for returns unless the product is defective or we sent the wrong item.



STANDARD FORM FOR UNILATERAL TERMINATION OF CONTRACT

(Complete and return this form only if you wish to withdraw from the contract)

To: AMARIE DIZAJN D.O.O. ZA USLUGE Gundulićeva 19 10 000 Zagreb, Croatia E-mail: [email protected]

Statement: I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

  • Order Number: 

  • Product Name(s):

  • Ordered on: 

  • Received on:

Consumer Details:

  • Name of consumer(s):

  • Address of consumer(s):

  • IBAN (in case of cash on delivery payment):

Signature of consumer(s) (only if this form is notified on paper):

Date: